Privacy Policy

Privacy Policy for XimaX Ghana Water Solutions

We are the XimaX Limited, a water disinfection organisation registered in Ghana. Our contact details are:

Address: P.O. Box 9265 Accra Ghana

Email: Contact Us here through our internal Contact Form

Telephone: +233 (0)20 1296823

This privacy notice describes what information (your ‘personal data’) we collect about you, the purposes for which we collect it and how we will handle and use it.

For the purposes of data protection law, we are considered as the ‘controller’ of the personal data we collect and hold about you and we are therefore responsible for it.

Our Data Protection Officer is responsible for matters relating to the protection of personal data.

Information collected through our website

We may collect information about you in the following ways:

Information which you give us

We collect information about you when you fill in one of our forms and when you communicate with us in writing, by email or phone. This can include (but is not limited to) your full name, address, email address, phone number(s), details of your employment and your bank details. If you are working for us additional information will be collected.

Information we collect about you

Normally we will only process the information which you have provided to us directly.

We may, however, obtain additional information about you from relevant third parties in connection with your dealings with us.

Disclosure of your information

At times we may share your information with others. The following is a list of who we will or might share your information with:

  • Our employees, contractors and volunteers on a need-to-know basis
  • Employees and volunteers working for one of our partner organisations with whom we have a Data-Sharing Agreement. A list of these organisations can be found below.
  • Our current website developers and administrators.
  • Analysts and consultants who might help us improve and optimise our website
  • Payment service providers
  • Our Professional Advisors, including our Auditors
  • Service providers who assist us with protecting ourselves from fraud and money-laundering or who assist us with managing our credit
  • Law enforcement authorities and other organisations which we may have a legal obligation to disclose information to
  • Others as listed in our ‘Safeguarding’ Policy Notices

Where we keep your personal data

All your personal information covered by this notice will be stored in our secure servers based in the UK.

Retention of data

We will keep the personal information covered by this policy for the periods of time specified in our Data Retention Policy and at the end of the applicable retention periods we will safely and securely delete it.

Your rights in relation to your data

You have a number of rights under data protection law. These include:

The right to access your personal data and to obtain certain information about it;
The right to rectify the data if it is inaccurate;
In some circumstances, such as when the data is no longer required or if the use of the data has no legal justification, the right to have that data erased;
In limited circumstances, the right to object to our handling of the data;
In limited circumstances, the right to restrict the handling of your data;
The right to obtain a copy of your data in a commonly used electronic form if the data is processed by automated means and the processing is based on your consent or contractual necessity.

You also have the right to withdraw your consent at any time when we rely on consent as a legal ground to justify our handling of your personal data. This would not affect the lawfulness of anything done before consent is withdrawn but it would stop us from continuing to use the relevant information.

You can exercise your rights or obtain more information about them by Contact Us here through our internal Contact Form

Complaints to the Information Commissioner

You have a right to complain to the Information Commissioner’s Officer (ICO) about the way in which we collect and handle your personal data. Complaints to the ICO can be made on the ICO’s website.

Changes to our Privacy Notices

We may change our privacy notices from time to time in which case we will upload the updated notice(s) to our website. It is advisable to refer to the privacy notice(s) regularly, particularly before sharing information about yourself which you consider to be sensitive.